BOHO Casino Privacy Policy

At BOHO Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at BOHO Casino.com or use any of our services. By completing the BOHO Casino sign up process and creating an account, you agree to the practices described in this document. We encourage you to read it carefully before using our platform.

1. Who We Are

We are Metlait SRL, a company registered in Costa Rica (Registration No. 3-102-911867), with our registered address at El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Our BOHO Casino platform operates under a licence issued by the Tobique Gaming Commission (Licence No. 0000064). As the data controller, we are responsible for deciding how and why your personal information is processed.

2. Information We Collect

When you interact with our BOHO Casino services — whether you complete registration, make a deposit, or contact our support team — we may collect a variety of personal data. The types of information we gather include:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and 9v{ANzORWEcPL))0 (stored in encrypted form)
• Payment details, including card numbers, e-wallet identifiers, or cryptocurrency wallet addresses
• Government-issued identification documents for KYC verification purposes
• Gaming activity data, including deposits, withdrawals, and transaction history
• Device information, IP address, and browser type
• Communications you send us via live chat or email at support@BOHO Casino.com

We at BOHO Casino collect only the data that is necessary for delivering our services, maintaining compliance with our licence obligations, and ensuring a safe gaming environment for all players.

3. How We Use Your Data

At BOHO Casino, we use the information we collect for a range of legitimate purposes. These include:

• Verifying your identity and processing your BOHO Casino login credentials securely
• Processing deposits and BOHO Casino withdrawal requests within our published timeframes
• Administering bonuses, promotions, and loyalty rewards via our VIP Club programme
• Providing 24/7 customer support through live chat and email
• Complying with anti-money laundering (AML) and responsible gaming obligations
• Sending you relevant communications about our BOHO Casino promotions, where you have consented
• Detecting and preventing fraud, cheating, and other prohibited activities
• Improving the functionality and user experience of our platform, including the BOHO Casino app

4. Legal Basis for Processing

We process your personal data on the following legal grounds. Where we require your consent, we will ask for it explicitly, and you have the right to withdraw it at any time. Our BOHO Casino processing activities are based on:

• Contract performance: Processing is necessary to fulfil the services you requested when you created your account
• Legal obligation: We are required to process certain data to comply with gaming regulations and financial laws
• Legitimate interests: We process data to prevent fraud, improve our services, and ensure platform security
• Consent: Where you have opted in to receive marketing communications from BOHO Casino

5. Cookies and Tracking Technologies

Our BOHO Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for basic functionality such as account access and security
• Performance cookies: Help us understand how visitors navigate our platform
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver personalised promotions and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance of the BOHO Casino platform.

6. Sharing Your Data

We do not sell your personal information to third parties. However, at BOHO Casino, we may share your data with carefully selected partners and service providers when necessary, including:

• Payment processors and financial institutions handling your transactions (e.g. Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors)
• Identity verification and KYC service providers
• Our game providers, to the extent required for gameplay delivery
• Regulatory authorities and law enforcement agencies, where required by law
• EGIS, our approved Alternative Dispute Resolution provider (disputes@egis-adr.com)

All third parties we engage are contractually required to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licence conditions. In general, we at BOHO Casino keep transaction records and account information for a minimum of five years following account closure, in order to comply with anti-money laundering regulations. Marketing data is held only for as long as you remain subscribed to our communications.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you at BOHO Casino:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to restriction: Ask us to limit how we process your information in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our BOHO Casino support team at support@BOHO Casino.com. We will respond to your request within 30 days.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our BOHO Casino platform uses SSL encryption across all data transmissions, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no system can be completely immune to risk, and we encourage you to keep your login credentials confidential at all times.

10. Children's Privacy

Our BOHO Casino services are strictly intended for adults aged 18 or older. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account in question.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the BOHO Casino website. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data at BOHO Casino, please don't hesitate to reach out. You can contact us at:

• Email: support@BOHO Casino.com
• Disputes: disputes@egis-adr.com
• Postal address: Metlait SRL, El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We are committed to resolving any privacy concerns promptly and transparently. At BOHO Casino, your trust matters to us, and we will always strive to handle your data with the care and respect it deserves.